Refund policy
To start a return, follow the link: Atwyld Return Center
Items returned must be new, unused, and with all Atwyld garment tags still attached. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer.
All items returned should have a Return Authorization (RA) number. Unidentified returns may be returned to the sender.
All inquiries begin with filling out the form below for processing:
Atwyld Return Center
Timing of Returns
Unworn items still bearing the original label and in original packing can be returned or exchanged within 15 days of receipt.
Simply request a return authorization number (RA) using the form and return instructions will be emailed to you.
Choose the reason why you want to send your item(s) back. If an item is faulty, please provide details why. If you do not see your reason, please outline in the message section. If you need to exchange an item due to sizing, please select this option and you’ll be prompted to enter the correct size, please include the style to ensure accuracy. Approved refunds will need to match the original payment method used. Once Customer Service has reviewed your request you will receive an email containing your RA number and instructions on how to return your item(s) to Atwyld.
Customer is responsible for shipping costs for returns and exchanges. Atwyld is not responsible for shipping costs associated with returns and exchanges.
Order Cancellations
We cannot cancel orders once placed. Please visit the Atwyld Returns Center once your order arrives for a full refund within 15 days of receipt.
Product Defects
Products received damaged or with manufacturer defects can be returned within the first 90 days of receipt of product. Items that are damaged as a result of normal wear and tear are not considered to be defective.
If you receive defective product, submit a Return Authorization using the form and we will quickly exchange and ship your item back.
All returns and exchanges must be initiated by using the form before sending any product back to Atwyld.
Duties and Taxes
Duties and taxes are the responsibilities of the recipient. These fees will be due at the time of delivery. Atwyld is not responsible for customs and duties. Duties and taxes are determined by the customs agency within the destination country. For more duties and tax information, please contact your local customs office. Atwyld does not ship to Freight Forwarders under any circumstances.