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Customer Support

CONTACT INFO

Email: [email protected]

Business Hours: Mon-Thu: 9am-5pm PT, Fri: 9am-2pm PT (excludes holidays)

SHIPPING INFO

Free standard shipping on all contiguous US orders over $249.

All orders take 2-4 business days to process prior to shipping.
Contiguous US Services Estimated Transit Times Price
Standard Ground Shipping 7-14 business days $8.99
2-Day Express Shipping* 2 business days $19.99
Overnight Shipping* 1 business day $34.99

HI, AK, P.R. Services Estimated Transit Times Price
Standard Ground Shipping 7-14 business days MP*
2-Day Express Shipping* 2 business days MP*
Overnight Shipping* 1 business day MP*
*Express shipping options are not available for APO/FPO & PO Boxes.
*MP: Market Price – Shipping rates to HI, AK and P.R. may vary as the price will be based on current courier market rates. 

International Estimated Transit Times Price
UPS Worldwide Expedited 2-7 business days Determined at checkout
Duties and taxes are charged at checkout. Nothing is due upon delivery.

RETURNS & EXCHANGES

For US returns, start your return or exchange at returns.atwyld.com. Our returns center will guide you through the returns process and provide you with a free pre-paid return label. Returns must be started within 30 days from the date of purchase. Items must be purchased directly from atwyld.com and be in brand new condition with the tags still attached. Once a return is started, the shipping return label is active for 28 days before expiring. Each return that is processed will be charged a $6.99 return handling fee that will be deducted from the total refund issued.

For international returns, please reach out to [email protected] to set up a return authorization.

Please allow 2-4 weeks for your return to be processed once the item(s) are received.  After receiving the refund confirmation email, please note that your credit card company may require an additional 2-5 days to post the credit to your account.

ORDER STATUSES

For an up to date order status, log in to your account (or you can retroactively create an account with the email used) to view your order status page. You can also access the status page from your order confirmation email.

ORDER ADJUSTMENTS

If made a mistake on your order, please notify us as soon as possible. We are unable to make most changes to orders, but we will attempt to stop the order from shipping so it can be cancelled and replaced. Because our warehouse works quickly to process and ship orders as quickly as possible, we cannot guarantee being able to catch it prior to shipping.